Frequent Asked Questions
What is your processing time?
Orders are usually processed within 2–5 business days before shipment. During launches, holidays, or high-volume periods, processing may take a little longer.
How long does shipping take?
U.S. orders typically arrive within 3–7 business days after dispatch. International delivery times vary by destination and carrier.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
Can I change or cancel my order?
If your order has not been processed yet, we may be able to update or cancel it. Contact us as soon as possible after placing your order.
What if my package is delayed or marked as delivered?
Carrier delays can happen once a package is in transit. If your tracking has not updated for several days, or your package shows as delivered but cannot be found, check with neighbors or your local carrier first. If you still need help, contact us and we’ll do our best to assist.
What if my item arrives damaged or incorrect?
Please contact us within 3 days of delivery with your order number and photos of the issue. We’ll review it and make it right.
How can I contact HANG STUDIOS?
You can reach us through our contact page or at thehangstudiosart@gmail.com and we’ll get back to you as soon as possible.
Shipping
We currently ship only within the United States.
Orders are processed within 2–5 business days. After your order ships, you’ll receive a confirmation email with tracking information.
Estimated delivery times:
United States: 3–7 business days after shipment
Shipping times are estimates and may vary due to carrier delays, customs processing, weather, or high order volume.
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrectly entered addresses.
For damaged, defective, or incorrect items, contact us within 3 days of delivery with your order number and photos of the issue.